Terms of Use

1. Acceptance of Terms

By accessing and using the website orchard-robin.cyou, you accept and agree to be bound by these Terms of Use. If you do not agree to these terms, please do not use our website or services.

2. Services Description

Orchard Robin provides access to locally grown, seasonal produce through various subscription and purchase options. All services are subject to availability and seasonal variation.

3. Orders and Payment

3.1 Order Acceptance

All orders are subject to acceptance and availability. We reserve the right to refuse any order for any reason.

3.2 Pricing

All prices are listed in New Zealand Dollars (NZD) and include applicable taxes. Prices are subject to change without notice, but changes will not affect orders already confirmed.

3.3 Payment

Payment terms will be communicated upon order confirmation. We accept various payment methods as specified in your order confirmation.

4. Delivery

Delivery times and availability vary by location and season. We will make reasonable efforts to deliver products as scheduled, but delays may occur due to weather, harvest timing, or other factors beyond our control.

You are responsible for providing accurate delivery information. We are not liable for failed deliveries due to incorrect addresses or unavailability at the delivery location.

5. Subscription Services

5.1 Cancellation

You may cancel subscription services at any time with at least 48 hours notice before the next scheduled delivery.

5.2 Pausing Service

You may pause deliveries temporarily by notifying us at least 48 hours before the next scheduled delivery.

5.3 Changes to Service

We reserve the right to modify subscription contents based on seasonal availability. We will communicate significant changes in advance.

6. Product Quality

We strive to provide the highest quality produce. However, as we deal with natural agricultural products, some variation in size, appearance, and availability is normal and expected.

If you receive damaged or unsatisfactory products, please contact us within 24 hours of delivery. We will work to resolve the issue through replacement or refund as appropriate.

7. Intellectual Property

All content on this website, including text, graphics, logos, and images, is the property of Orchard Robin or its content suppliers and is protected by copyright and other intellectual property laws.

You may not reproduce, distribute, or create derivative works from our content without express written permission.

8. User Conduct

You agree not to:

• Use the website for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Interfere with the proper functioning of the website
• Impersonate any person or entity
• Collect information about other users without consent

9. Limitation of Liability

To the fullest extent permitted by law, Orchard Robin shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website or services.

Our total liability for any claim arising from our services shall not exceed the amount you paid for the specific service giving rise to the claim.

10. Disclaimers

Our website and services are provided "as is" without warranties of any kind, either express or implied. We do not warrant that:

• The website will be uninterrupted or error-free
• Defects will be corrected
• The website is free of viruses or harmful components

11. Health Information Disclaimer

Any health-related information provided on our website is for general informational purposes only and should not be considered medical advice. Individual results may vary. We are not making medical claims about our products.

Our produce may support general wellness as part of a balanced diet, but is not intended to diagnose, treat, cure, or prevent any disease. Consult with a qualified healthcare provider for specific dietary recommendations.

12. Force Majeure

We shall not be liable for any failure to perform our obligations due to circumstances beyond our reasonable control, including but not limited to natural disasters, extreme weather, crop failure, government actions, or other acts of God.

13. Governing Law

These Terms of Use shall be governed by and construed in accordance with the laws of New Zealand. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of New Zealand.

14. Changes to Terms

We reserve the right to modify these Terms of Use at any time. Changes will be effective immediately upon posting to the website. Your continued use of the website after changes constitutes acceptance of the modified terms.

15. Severability

If any provision of these Terms of Use is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

16. Contact Information

For questions about these Terms of Use, please contact us at:

Email: [email protected]
Address: 487 Brightwater Road, Brightwater, Nelson 7081, New Zealand